Terms and Conditions

Effective Date: 07.02.2026

By accessing and using https://spectrumphysiotherapy.ca/ (“Website”), and/or scheduling services from Spectrum Physiotherapy (“we”, “us”, “our”, “Practice”), you agree to be bound by the following Terms and Conditions (“Terms”).
If you do not agree to these Terms, please do not use this Website or obtain services from us.

1. Acceptance of Terms

By using this Website and our services, you confirm that you accept and agree to these Terms and our Privacy Policy, and you consent to our collection, use, and sharing of your information in accordance with applicable laws.

2. Use of the Website

You may use the Website only for lawful purposes and in compliance with all applicable laws. You agree not to:

• Use the Website in any way that could harm, interrupt, or impair the service;

• Engage in data scraping, harvesting, or unauthorized data extraction;

• Transmit any harmful content, spam, or malware.

We reserve the right to deny access to anyone who violates these Terms.

3. Healthcare Information

Content on the Website is provided for general informational purposes only. It does not:

• Constitute medical advice, diagnosis, or treatment;

• Replace professional medical consultation.

Always consult a licensed healthcare professional before making decisions based on information from this Website.

4. Appointments & Booking

Appointment requests made through the Website or by phone are subject to confirmation by our administrative team.
We may require:

• Personal information (name, phone, email, health history);

• Proof of coverage where applicable.

Appointment confirmations are not finalized until you receive confirmation from our staff.

5. Fees & Payments

Services Fees:

• All fees for services are as posted or as communicated at the time of booking.

• Prices may change without notice, but changes do not affect already confirmed appointments.

Payments:

• Payments must be made in full at the time of service, unless otherwise arranged.

• We accept payment methods as communicated by the Practice.

Insurance:

• We may submit claims to insurers on your behalf, where permitted.

• You remain responsible for all charges whether or not your insurer reimburses you.

6. Cancellation & No-Show Policy

Cancellations must be made before scheduled appointments.
Late cancellations or no-shows may result in a cancellation fee.

Specific cancellation terms may be listed separately and updated from time to time.

7. Intellectual Property

All Website content — text, images, designs, logos, and software — is owned or licensed by us and protected by intellectual property laws.
You may not copy, reproduce, modify, or distribute any content without our express written permission.

8. Third-Party Links

This Website may contain links to third-party websites. We do not:

• Control third-party content;

• Endorse the content or services of linked sites.

You access third-party content at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of this Website or our services.

• We do not guarantee uninterrupted access or that the Website is free of errors.

10. Indemnification

You agree to indemnify and hold harmless Spectrum Physiotherapy and its officers, employees, agents, and representatives from any claims, losses, damages, liabilities, and expenses arising from your use of the Website, violation of these Terms, or infringement of any rights of third parties.

11. Privacy

Your use of the Website and our services is also governed by our Privacy Policy, which explains:

• What personal information we collect;

• How we use, store, and protect your data;

• Your rights regarding your information.

By agreeing to these Terms, you also consent to our Privacy Policy.

12. Changes to Terms

We may update these Terms from time to time. Revised Terms will be effective from the “Effective Date” noted at the top of this page.
Your continued use of the Website and services constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Canada and the applicable federal laws of Canada.
Any disputes will be subject to the exclusive jurisdiction of the courts of that province.